Ordering and delivery
I want to order something online how long will it take?
Most jewellery stock items from my website will take up to 4-7 days to arrive in the UK, and up to 14 days in Europe. If not in stock, delivery time will be 2-6 weeks.
What's your refund policy?
In the unlikely event you’re not happy with your new piece of contemporary jewellery, I will give a full refund. Just let me know by email and return the item within 7 days of receiving your parcel. Return it in its original condition along with the original box to Eve Redmond, Divinity Studio, Manchester Craft & Design Centre, 17 Oak Street, Manchester M4 5JD. UK.  I will send the refund within 7 days of receiving the parcel. Special commissions will not be entitled to a refund. I am happy to alter if necessary, but this may incur charges depending on any further work that needs to be done.
Do you deliver outside the UK?
Yes, all EU orders are £12. For worldwide deliveries there is a flat rate of £15. These are flat shipping fees, so order more than one item and the postage cost remains the same. 
Are pieces ordered online gift wrapped?
We use eco-friendly gift boxes with tissue paper. Your gift is then sealed in a padded envelope. Royal Mail Special Delivery items may also be packaged in Royal Mail tamper-proof silver bags.
I'm having trouble ordering online?
If you encounter any problem online, you can call me up and pay by phone or bank transfer. Once I have received payment I will post your piece.
I've ordered a ring and it's too big what can I do?
If the ring was purchased from the website, it can be returned and exchanged for another size. If the ring was a special commission, please email me and I will try my best to change it, but this cannot be guaranteed. It is your responsibility to know the correct ring size when commissioning a bespoke ring, especially where the ring is meant to be a surprise, for example an engagement ring.
I want to order a ring from you but I don't know my size, how can I find this out?
Go into any high street jewellers and get your finger measured for free. Alternatively, I can send you a free returnable ring sizer. If you are stacking three or more rings together, or choosing a wide band ring, I usually recommend adding a half size to the ring size you order.
General queries
Do you make wedding and engagement rings?
Yes, I have been making these for over thirty years. In fact, it’s a speciality of mine. I can make bespoke wedding, engagement and commitment rings. 
Can you make a piece of jewellery from old family pieces I have collected over the years?
Yes, I can reuse most old and unwanted rings, necklaces & earrings – anything really, as long as it’s silver, gold or platinum. There are plenty of examples of my work where I’ve done this for other customers, on the commissions page of the website.
What types of metals do you use?
I use a wide range of metals including sterling silver, gold (9ct, 18ct, 22ct - yellow, white and red/rose), platinum, palladium, copper and brass.
What's my birthstone?
Here is a list of birthstone by month.
January – Garnet
February – Amethyst
March – Aquamarine or Sky Blue Topaz
April – White Topaz or Cz (in place of diamonds)
May – Emerald
June – Moonstone or Pearl
July – Ruby
August – Peridot
September – Sapphire
October – Opal or Tourmaline
November – Citrine
December – Turquoise, London Blue Topaz, Swiss Blue Topaz, Tanzanite
Do you do repairs?
I usually only repair my own jewellery but sometimes I can if it's a wedding ring for example. You can email me an image to see if a repair will be possible.
How eco-friendly is your jewellery?
I’m trying my best to be eco-friendly in everything I do. My packaging is made from card and paper. I use ethically sourced gemstones.
Does any of your jewellery contain nickel?
All of the gold and silver and platinum alloys are nickel free.
Can you engrave jewellery?
Yes, most items can be engraved. There will be an additional cost for this, generally ranging from £10 – £40. Alternatively I can use letter stamps for free if the piece allows it.
What's the best way to keep my jewellery clean?
We suggest that you store your jewellery in its original packaging, as metals and stones can scratch when they come into contact with each other. Be careful not to let your jewellery come into contact with household detergents, undiluted or strong solutions or other chemical products, and take care when spraying perfume and hairspray. Silver tarnishes eventually with time and wearing. To restore the original brilliance of the surface, we recommend you first use a silver polishing cloth, or you can use a soft baby toothbrush with washing up liquid and clean carefully with warm water.