Copy of FAQs to work on html
Ordering and delivery
What's your refund policy?
Do you deliver outside the UK?
Are pieces ordered online gift wrapped?
I'm having trouble ordering online?
I've ordered a ring and its too big what can I do?
I want to order a ring from you but I don't know my size, how can I find this out?
General queries
Do you make wedding and engagement rings?
Can you make a piece of jewellery from old family pieces I have collected over the years?
What types of metals do you use?
What's my birthstone?
Do you do repairs?
How eco-friendly is your jewellery?
Does any of your jewellery contain nickel?
Can you engrave jewellery?
What's the best way to keep my jewellery clean?
Ordering and delivery
Most jewellery stock items from my web site will take up to 7-10 days to arrive in the UK, up to 14 days in Europe, If not in stock, it shall take 2-6 weeks
What's your refund policy?
I will give full refunds in the unlikely event you’re not happy with your new piece of contemporary jewellery. Just let me know by email & return within 7 days of receiving your parcel, return it in it’s original condition along with the original box to Eve Redmond, Divinity Studio, Manchester Craft & Design Centre, 17 Oak St. Manchester M4 5JD. UK. I will send the refund within 7 days of receiving the unwanted parcel. Special commissions will not be entitled to a refund but I am happy to alter if necessary but may incur charges depending on any further work that needs to be done
Do you deliver outside the UK?
Yes, all EU orders are £12. These are flat shipping fees, so order more than one item and the postage cost remains the same. For worldwide deliveries contact me and I can give you a price
Are pieces ordered online gift wrapped?
We use eco-friendly gift boxes with tissue paper. Your gift is then sealed in a padded envelope. Royal Mail Special Delivery items may also be packaged in Royal Mail tamper proof silver bags
I'm having trouble ordering online?
If you encounter any problem online you can call me up and pay by phone or bank transfer, once I have received payment I shall post
I've ordered a ring and its too big what can I do?
If the ring was purchased from the website, it can be returned and exchanged for another size. If the ring was a special commission, please email me and I will try my best to change it but cannot be guaranteed. It is your responsibility to know the correct ring size when commissioning a bespoke ring, especially where the ring is meant to be a surprise, for example, an engagement ring.
I want to order a ring from you but I don't know my size, how can I find this out?
Go into any high street jewellers and get your finger measured for free. Alternatively, I can send you a free returnable ring sizer. If you are stacking three or more rings together, or choosing a wide band ring, I usually recommend adding a half size to the ring size you order
General queries
Do you make wedding and engagement rings?
Yes, I have been making these for over thirty years in fact, it’s a speciality of mine. I can make bespoke wedding, engagement and commitment rings.
Can you make a piece of jewellery from old family pieces I have collected over the years?
Yes, I can reuse most old and unwanted rings, necklaces & earrings – anything really, as long as it’s silver, gold or platinum. There’s plenty of examples of my work where I’ve done this for other customers on the commissions page of the website
What types of metals do you use?
I use a wide range of metals including sterling silver, gold (9ct, 18ct, 22ct - yellow, white and red/rose), platinum, palladium, copper and brass
What's my birthstone?
Here is a list of birthstone by month.
January – Garnet
February – Amethyst
March – Aquamarine or Sky Blue Topaz
April – White Topaz or Cz (in place of diamonds)
May – Emerald
June – Moonstone or Pearl
July – Ruby
August – Peridot
September – Sapphire
October – Opal or Tourmaline
November – Citrine
December – Turquoise, London Blue Topaz, Swiss Blue Topaz, Tanzanite
January – Garnet
February – Amethyst
March – Aquamarine or Sky Blue Topaz
April – White Topaz or Cz (in place of diamonds)
May – Emerald
June – Moonstone or Pearl
July – Ruby
August – Peridot
September – Sapphire
October – Opal or Tourmaline
November – Citrine
December – Turquoise, London Blue Topaz, Swiss Blue Topaz, Tanzanite
Do you do repairs?
I usually only repair my own jewellery but sometimes I can if its a wedding ring for example, you can email me an image to see if I can
I usually only repair my own jewellery but sometimes I can if its a wedding ring for example, you can email me an image to see if I can
How eco-friendly is your jewellery?
I’m trying my best to be eco-friendly in everything I do. My packaging is made from card and paper. I use ethically sourced gemstones.
I’m trying my best to be eco-friendly in everything I do. My packaging is made from card and paper. I use ethically sourced gemstones.
Does any of your jewellery contain nickel?
All of the gold and silver and platinum alloys are nickel free.
All of the gold and silver and platinum alloys are nickel free.
Can you engrave jewellery?
Yes, most items can be engraved. There will be an additional cost for this, generally ranging from £10 – £40. Alternatively I can use letter stamps for free if the piece allows it
Yes, most items can be engraved. There will be an additional cost for this, generally ranging from £10 – £40. Alternatively I can use letter stamps for free if the piece allows it
What's the best way to keep my jewellery clean?
We suggest that you store your jewellery in its original packaging as metals and stones can scratch when they come into contact with each other. Be careful not let your jewellery come into contact with household detergents; undiluted or strong solutions or other chemical products and take care when spraying perfume and hairspray. Silver tarnishes eventually with time and wearing, to restore the original brilliance of the surface, we recommend you first use a silver polishing cloth or you can use a soft baby toothbrush with washing up liquid and clean carefully with warm water.
We suggest that you store your jewellery in its original packaging as metals and stones can scratch when they come into contact with each other. Be careful not let your jewellery come into contact with household detergents; undiluted or strong solutions or other chemical products and take care when spraying perfume and hairspray. Silver tarnishes eventually with time and wearing, to restore the original brilliance of the surface, we recommend you first use a silver polishing cloth or you can use a soft baby toothbrush with washing up liquid and clean carefully with warm water.